Natural Gems Belgium as a seller of valuable products, has limited legal recources to use as sending service, since not all postal services accept or insure valiuables like diamonds, gold silver, or jewelry.
Therefor we use a shipping service allowing us to send those items according to their terms of use, and allowing the sent items to be insured.
Therefor we mainly use UPS insured ful amount express services to send all goods. (this is not an obligation, since in some cases delivery with UPS is not possible, we are free to select another high quality postal service that insures and delivers in your region, your country.
The sending costs are calculated on rates offered by us by those postal services, and we use fix rates that you can find on the page Shipping costs: find it here
We never charge extra over those indicated costs, and we assure the best possible service
All items ordered are available for sending immediately, so most orders are shipped the next working day, most of the orders are delivered within the first 3 working days.
Natural Gems Belgium prides itself on using high quality wrapping and good packing materials, this to assure good and intact arrival of the goods ordered.
All orders are accompagnied by invoice, packing bon, and order note, this to double check in our packing service that the correct items are shipped to you.
Custom fees: Natural Gems Belgium is not responsable nor to be charged for additional custom fees due to customs handling , customs check, or thrid party handling. Natural Gems Belgium always ships with the required documents to make sure a quick customs procedure is possible.
The buyer needs to keep in mind that if the buyer is located outside of the European Union, additional fees for customs can be charged by customs fees or third party handling fees, and that those fees are never compensated by Natural Gems Belgium, nor to be considered as part of the sale.
Custom checks can delay the shipment, and if customs has additional questions, please check your email or massages app on your telephone, to speed up the procedure of importation.
